These outlines are a guideline only and all programs can be tailored to meet your individual needs. For more information about the programs, and the special requirements to conduct them, please contact Fundamental Training and Development.

Day one

What is conflict?
Identification of current conflicts
Analysing the environment
What causes conflict?
Types of conflict

Conflict resolution strategies
The Thomas-Kilmann Conflict Mode Instrument
Personal skills for effective conflict resolution
Non-verbal behaviour and its role in conflict resolution
Skills practice