These outlines are a guideline only and all programs can be tailored to meet your individual needs. For more information about the programs, and the special requirements to conduct them, please contact Fundamental Training and Development.

Day one

What is exceptional customer service?

The effect of perceptions and attitudes
Internal and external customers

How to support your staff and lead by example

Creating an environment to promote exceptional customer service
On the job training
Monitoring for ongoing improvements
Rewarding exceptional customer service