These outlines are a guideline only and all programs can be tailored to meet your individual needs. For more information about the programs, and the special requirements to conduct them, please contact Fundamental Training and Development.

Day one

The most effective way to answer the telephone
What customers want from telephone service
Hot tips for effective telephone use
The non-verbal components of effective telephone use
Active listening on the telephone
Putting a caller on hold
Taking better telephone messages
Appropriate and effective voicemail
Checking understanding
Handling difficult callers without stress
The importance of improved telephone skills